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PRIVACY POLICY

MyCare Malta – Privacy Policy

Effective Date: 2025-06-21

Last Updated: 2025-06-21

At MyCare Malta, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services. By accessing MyCare Malta, you consent to the practices outlined in this policy.

1. Introduction

This Privacy Policy applies to all users of MyCare Malta, including patients, healthcare professionals, and healthcare businesses. It covers how we handle personal data collected through our platform, including our appointment booking system, telemedicine services, carer recruitment, e-commerce store, and professional networking features.

MyCare Malta complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Maltese data protection laws.

2. Data We Collect

We collect the following types of personal data:

2.1 Personal Information Provided by Users

  • Name, surname, and contact details (email, phone number, address)
  • Date of birth and gender
  • Healthcare qualifications (for healthcare professionals)
  • Business details (for healthcare businesses)
  • Payment information (when processing online payments)
  • Personal health data (for patients booking consultations or using telemedicine services)

2.2 Data Collected Automatically

  • IP address and device information
  • Browsing activity and interaction with our platform
  • Cookies and tracking technologies (for analytics and functionality improvements)

3. How We Use Your Data

MyCare Malta processes personal data for the following purposes:

✅ To Provide Our Services – Managing appointments, healthcare recruitment, telemedicine, e-commerce purchases, and professional networking.

✅ To Facilitate Transactions – Processing payments for consultations, carer services, and online purchases.

✅ To Improve User Experience – Personalising content, enhancing security, and optimising platform functionality.

✅ To Communicate With Users – Sending appointment reminders, service updates, marketing communications, and important notifications.

✅ To Ensure Compliance – Verifying healthcare professional credentials and complying with legal, regulatory, and GDPR requirements.

✅ For Research & Development – Analysing usage trends to improve our services.

4. Data Sharing & Third Parties

We do not sell or rent personal data. However, we may share your information with:

  • Healthcare Professionals & Businesses – When you book appointments or purchase healthcare services/products.
  • Third-Party Payment Providers – To process online payments securely.
  • Regulatory Authorities – If required by law for compliance purposes.
  • Service Providers – Such as hosting providers, analytics services, and security partners who help us maintain and improve our platform.

We ensure all third parties comply with strict confidentiality and security obligations.

5. Data Retention Policy

We retain personal data only for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

Users may request account deletion and data removal in accordance with our Data Protection & GDPR Compliance Policy.

6. Security Measures

We implement strict security protocols to protect personal data, including:

🔒 Encryption – All sensitive data is encrypted. 📑 Access Control – Restricted access to authorised personnel only. 🛡️ Regular Security Audits – Continuous monitoring and system updates to prevent breaches.

Despite our efforts, no system is 100% secure, and we encourage users to take precautions, such as using strong passwords and avoiding sharing sensitive data via unsecured channels.

7. Your Rights Under GDPR

Users have the right to:

✅ Access Their Data – Request a copy of the personal data we hold. ✅ Rectify Inaccuracies – Correct any incorrect or outdated personal data. ✅ Request Data Deletion – Ask us to delete personal data under certain circumstances. ✅ Withdraw Consent – Opt out of marketing communications at any time. ✅ Restrict or Object to Processing – Limit how we use personal data in certain situations. ✅ Data Portability – Request transfer of personal data to another service provider.

To exercise your rights, contact us at [Insert Contact Email].

8. Cookies & Tracking Technologies

We use cookies to enhance user experience. Users can manage cookie preferences through their browser settings.

For more details, please refer to our [Cookies Policy] (link to separate page if applicable).

9. Third-Party Links

MyCare Malta may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage users to review their privacy policies separately.

10. Updates to This Privacy Policy

We may update this policy periodically. Users will be notified of significant changes via email or platform notifications.

11. Contact Us

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at:

📧 info@mycaremalta.com

📞 +356 2133 7042

📍 62, Level 2, Office 3, Triq San Silvestru, Mosta MST 3705

By using MyCare Malta, you acknowledge that you have read and understood this Privacy Policy.

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