TERMS AND CONDITIONS

MyCare Malta – Terms and Conditions

Effective Date: 11/03/2025

Last Updated: 11/03/2025

Welcome to MyCare Malta. By accessing and using our platform, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. Introduction

MyCare Malta is an online healthcare platform that facilitates connections between patients, healthcare professionals, and healthcare businesses. Our services include appointment booking, telemedicine, recruitment of carers, online healthcare services, e-commerce for healthcare-related products, and administrative support for healthcare providers.

These Terms and Conditions govern the use of our website, mobile applications, and services provided through MyCare Malta.

2. Definitions

“Platform” refers to the MyCare Malta website and related services.
“User” refers to any individual or business that accesses MyCare Malta, including patients, healthcare professionals, and healthcare businesses.
“Healthcare Professional” refers to licensed individuals providing medical, wellness, or healthcare-related services.
“Healthcare Business” refers to clinics, pharmacies, hospitals, diagnostic centres, and healthcare equipment suppliers registered on MyCare Malta.
“Services” refers to all offerings provided through MyCare Malta, including but not limited to appointment booking, e-commerce, telemedicine, and recruitment.
“Account” refers to the registered profile created by users to access services on MyCare Malta.

3. User Accounts & Registration

3.1 Account Eligibility

Users must be at least 18 years old to register for a MyCare Malta account.
Healthcare Professionals and Healthcare Businesses must provide valid credentials, licenses, and relevant documentation upon registration.
MyCare Malta reserves the right to verify credentials before approving an account.

3.2 Account Responsibilities

Users are responsible for maintaining the confidentiality of their login credentials.
Users must provide accurate, truthful, and up-to-date information during registration.
MyCare Malta reserves the right to suspend or terminate accounts that violate our Terms and Conditions.

4. Services Provided

4.1 Appointment Booking & Telemedicine

Healthcare Professionals can manage appointment availability through MyCare Malta’s scheduling system.
Patients may book consultations directly with Healthcare Professionals.
Telemedicine services may be offered through video consultation where applicable.
Healthcare Professionals and Businesses are responsible for ensuring compliance with local regulations regarding telemedicine and patient care.

4.2 Carer Recruitment & Administration Services

MyCare Malta provides a carer recruitment service where patients and families can find trained carers.
Administrative services such as payroll, legal documentation, and government subsidy processing are available for users who hire carers through our platform.
MyCare Malta is not liable for direct employer-employee relationships between carers and patients.

4.3 E-Commerce & Online Sales

Healthcare Businesses can list and sell healthcare products through the MyCare Malta online store.
All transactions must comply with Malta’s consumer protection laws and product safety regulations.
MyCare Malta is not responsible for product quality, delivery, or warranty claims; these remain the responsibility of the seller.

4.4 Professional Networking

Healthcare Professionals and Healthcare Businesses may network and collaborate within the platform.
Clinics, pharmacies, and hospitals may integrate professionals into their business profiles.
MyCare Malta is not responsible for any agreements made between professionals and businesses outside the platform.

5. Payment & Billing

5.1 Appointment Fees & Online Payments

Healthcare Professionals and Businesses can accept online payments for bookings, either in full or as deposits.
Payments are processed securely through third-party payment gateways.
Refund policies must be outlined by the Healthcare Professional or Business offering the service.

5.2 Subscription & Service Fees

Some services on MyCare Malta may require a subscription or service fee.
MyCare Malta reserves the right to change pricing structures with prior notice.

5.3 Refunds & Cancellations

Refunds and cancellations for services such as appointments, telemedicine, and online purchases are subject to individual provider policies.
MyCare Malta does not process refunds directly but facilitates communication between users and providers.

6. User Responsibilities & Code of Conduct

Users must engage respectfully and professionally with other users.
False information, fraudulent activity, or misuse of the platform is strictly prohibited.
Healthcare Professionals and Businesses must comply with all legal and ethical obligations in their respective fields.
Users must not engage in discriminatory, abusive, or illegal behaviour on the platform.

7. Privacy & Data Protection

MyCare Malta complies with GDPR and Maltese data protection laws.
Personal information is stored securely and only shared with third parties as necessary for service delivery.
Users have the right to request deletion of their personal data in accordance with GDPR.
MyCare Malta is not liable for data breaches caused by third-party integrations or user negligence.

8. Liability & Disclaimers

MyCare Malta acts as a facilitator and is not directly responsible for medical consultations, product sales, or recruitment agreements.
Users acknowledge that healthcare services provided through MyCare Malta are not a substitute for emergency medical care.
MyCare Malta does not guarantee outcomes for medical treatments, consultations, or any professional services offered through the platform.
The platform may contain third-party links, and MyCare Malta is not responsible for external content.

9. Termination & Suspension

MyCare Malta reserves the right to suspend or terminate accounts that violate these Terms and Conditions.
Users may request account termination by contacting customer support.

10. Amendments & Updates

MyCare Malta reserves the right to modify these Terms and Conditions at any time.
Users will be notified of significant changes via email or platform notifications.
Continued use of the platform after updates constitutes acceptance of the new terms.

11. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of Malta.
Any disputes shall be resolved through mediation or legal proceedings in the Maltese courts.

12. Contact Information

For any inquiries regarding these Terms and Conditions, please contact us at:

📧 [Insert Contact Email]

📞 [Insert Contact Phone Number]

📍 [Insert Physical Address]

By using MyCare Malta, you agree to abide by these Terms and Conditions and ensure compliance with all applicable laws and regulations.

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